Shipping & Returns

Shipping Policy

Turnaround


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Carriers


We use the following carriers to deliver our orders:


USPS

UPS

FedEx

DHL


Order Tracking


If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.


Shipping Rates


The rate charged for the shipping of your order is $14.95 per bar when shipping to addresses in the USA. Orders shipping to Canada will incur an addiitonal $15.00 flat fee per order ( not per bar ). Orders shipping outside the USA or Canada will require a freight quote and acceptance prior to the order being shipped.


Back Orders


If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.


  1. Please email customerservice@gutstertools.com to request a refund and we will assign you a RMA #.
  2. Ship your returned item to:

     Gutster Tools

    Returns Department Tracking #

     4 Corys Brook Road

     Warren, NJ 07059

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions


Merchandise that has been used or altered will not be accepted for return or exchange.


Restocking Fee


All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Exchanges


If your item is in like new condition, you may exchange your item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.