SHIPPING: Shipping is free in the United States.
RETURN POLICY: You can return any unused bar within 30 days for a full refund (customer pays to return ship). Contact the following email if you have questions or would like to set up a return: firstname.lastname@example.org
OUR 6-MONTH PRODUCT GUARANTEE:
This guarantee refers solely to the welds between the head and holder portion, and is good for 6 months after purchase.
If the welds that hold the tools parts together breaks, email email@example.com with a picture and copy of your receipt.
You will be contacted within 1 business day to confirm the details, and a replacement tool will be sent to you.
Our most FREQUENT ASKED QUESTION's related to warranty is......
Why do we only guarantee welds?
a, Our tools have a highly customized design that combines the perfect mix of attributes and durability = to provide the user with maximum effectiveness. Our tools have a balance, pierce points, forked design, lift blades, nail pullers and lot more. These are often found in small tools such as hammer and handy bar, and in contrast, on the Gutster they are located at the end of 48" or 60" steel pole. So if the sole goal was to build a product with a lifetime warranty, we could remove the pierce points and nail pullers, and make the handle solid steel and a lot shorter. The result would be a tool that did not speed up your work, and weighed about 25lbs.
b. These bars have been in service for 15 years without a design change, and our manufacturing follows a strict process that keeps steel composition, heat treating, and weld patterns exactly the same. This tool has been tried and tested - and has shown it can stand up to the job its given!
c. This strength of the tool is more than sufficient for 99.5% of the applications they are designed for - and we rely on the consumers common sense to "feel" when it is pressuring or flexing to its limits. At this point the user should know not to push the bar any further and damage the product.
d. We have hundreds of loyal users who have used this tool correctly for years, and the originals are still in service today. We are 100% sure we have extremely durable product when used within its original design intent. On the negative side and with great hesitance to mention, we have investigated claims and found instances where a 325lb demo contractor put the tip of a pierce point in crevice, and put all his force onto the end of a 60" bar - resulting in a broken tip. Honestly the result would have been the same if tool was made of titanium and cost $ 1000. Gutster Demo bars are extremely durable, but user discretion is still required.
A similar way to look at this would be a pair of shoes.
Shoes could be designed in a way they would never wear out.
However, the shoes would be exorbitant in cost, as heavy and lead, and not allow the user run or jump.
We at Gutster realize the value of this tool comes in its ability to save your time and energy on the job - 2 of the most precious resources we have!
It is also safer way of doing demolition as it preserves back injuries by allowing the user to maintain a vertical stance.
Thus the ornamental design and length of handle.
We feel this tool brings the perfect balance - and if used correctly will result in a huge cost saving for you!